As Internet technology develops and Internet content continues to explode, the role of the IT manager is evolving from the provision of mostly network delivered services to the provision of mostly Internet delivered services. The need to provide a consistent and continuous Internet service to a large group of users, each with different access, filtering and QoS requirements, in an efficient manner has resulted in the development of the Sonar Internet Services (SIS), Training Program.

The Sonar Internet Services Administrator (SISA), course focuses on best-practice Internet management, administration of your Sonar appliance and how to generate system reports on User behaviour. At the completion of the course you will obtain a SISA Certificate.

Overview
At the end of the SISA course you will have a basic understanding of network principles and best practice guidelines for managing the provision of Internet services in a networked environment.

Course Objectives
Network administrators and IT support personnel who wish to obtain best practice Internet management skills with minimal time away from the office.

Target Audience
• Willingness to participate in a high-intensity training experience
• Basic knowledge of Networking and Internet technologies

Prerequisites
• Duration is 1 Day of instructor-led classroom training
• Price per attendee is $350
• Custom, onsite SISA training available for companies that require Instructor-led training without travel
• Contact your Regional Manager in each state to discuss pricing an facility requirements for custom onsite training

Pricing and Scope
• Troubleshooting most common User Internet access and service issues
• Blocking and unblocking of web content, e.g., How to unblock specific YouTube content for some users while keeping YouTube blocked for others.
• Firewall rule maintenance. How to, when and why.
• Placing “Event Forced” limitations and restrictions on Users by quota and bandwidth
• Monitoring specific User activity by search strings, such as “anonymous proxy bypass attempts”
• User event reporting including summary web report and detailed “forensic” User report generation
• ISP reconciliation reports comparing ISP quotas with exact User usage
• System performance measurement reporting including caching and filtering
• Automation of tasks including report generation, version updates
• Disaster recovery - e.g. hardware failure, planned scheduled outages and Internet connection failover

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